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Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

NA1 Data Center Operational
Data Capture - Web Operational
Data Capture - Native Mobile Operational
API Operational
Fullstory Web Application Operational
Webhooks & Alerts Operational
Anywhere: Warehouse Operational
Guides and Surveys Operational
StoryAI Operational
Workforce Operational
EU1 Data Center Operational
Data Capture - Web Operational
Data Capture - Native Mobile Operational
API Operational
Fullstory Web Application Operational
Webhooks & Alerts Operational
Anywhere: Warehouse Operational
Guides and Surveys Operational
StoryAI Operational
Workforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance (NA1 Data Center & EU1 Data Center) Aug 26, 2026 19:00-21:00 EDT

Fullstory will be conducting scheduled maintenance on August 26, 2026 from 7:00 PM to 9:00 PM (EDT). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM (EDT), please email us at support@fullstory.com.
Posted on Aug 05, 2026 - 21:54 EDT

Aug 6, 2026

No incidents reported today.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Anywhere: Warehouse - Delayed data syncs in NA1 Data Center
Resolved - This incident is resolved. The underlying BigQuery degradation has been mitigated, and the data transformation layer that Fullstory uses for Anywhere: Warehouse in NA1 has returned to normal operation. Any syncs that were delayed during this period have now caught up, and affected tables are up to date across all destinations (BigQuery, Redshift, Databricks, and Snowflake).

The issue occurred from approximately 7:45 AM ET to 11:20 AM ET on July 23, 2026. We apologize for the disruption and thank you for your patience. Email us at support@fullstory.com if you continue to see issues.
Jul 23, 16:58 EDT
Update - To clarify the scope of this incident: Fullstory uses BigQuery internally to transform data for all Anywhere: Warehouse customers in the NA1 data center, regardless of the final destination type. As a result, this BigQuery degradation may have delayed the sync of a small number of tables for all Anywhere: Warehouse customers in NA1 — including BigQuery, Redshift, Databricks, and Snowflake destinations — not only customers syncing directly to BigQuery. We are continuing to monitor and will provide a further update as syncs recover.
Jul 23, 13:16 EDT
Monitoring - We are aware of an issue with BigQuery that started around July 23, 2026 at 7:45 AM (ET) which is impacting Fullstory Anywhere: Warehouse connections utilising BigQuery.

We are closely monitoring the situation and will provide updates as they become available.
Jul 23, 11:46 EDT
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