All Systems Operational

About This Site

Welcome to FullStory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Recording Operational
Web Application Operational
3rd party APIs & Integrations Operational
Stripe API Operational
Google Cloud Platform Operational
Google Cloud Platform Google Cloud Bigtable Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Resolved - Beginning around 11:20 PM EST on Monday, May 17, we experienced a partial outage that caused some indexing delays and search disruptions for a subset of accounts. This lasted until 12:30 AM EST on Tuesday, May 18th at which point the issue was fully resolved.
May 17, 23:00 EDT
Completed - The scheduled maintenance has been completed.
May 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:00 EDT
Scheduled - FullStory will be conducting scheduled maintenance on Monday, May 17th between 7:00 PM EST through 9:00 PM EST. Customers may experience partial search unavailability and indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM EST, please email us at support@fullstory.com.
May 10, 16:18 EDT
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This issue is now resolved.
May 4, 18:42 EDT
Update - All backlog sessions from earlier today have been processed. New, live sessions will display after we make one final configuration update. Once done, a final status update will be provided and this incident marked as resolved.
May 4, 17:54 EDT
Update - FullStory features are online, and indexing of the session backlog continues. We expect to have all sessions in the backlog indexed and available within the next 4 hours (6:30 PM EST). We will post another update on progress at 5:30 PM EST.
May 4, 14:32 EDT
Monitoring - We have resumed indexing of sessions in the backlog. We will post an update with an estimate of when the backlog will be fully indexed and sessions are fully available in FullStory.
May 4, 13:31 EDT
Update - We continue to restart infrastructure and end users will begin to see successful responses from FullStory. Recently recorded sessions (those recorded around 11 AM EST) will remain unavailable until we fully address the problem. Once done, we will begin indexing backlogged sessions.
May 4, 12:46 EDT
Identified - A problem has been identified with FullStory search infrastructure. No data loss has occurred; however, searches will be unavailable as we address the problem. The estimated time for search to be available again is 1 hour (12:43 PM EST). Indexing of backlog session data will be delayed as infrastructure processes in-flight data. Degraded performance in the FullStory web app may be observed as we address the problem.
May 4, 11:46 EDT
Investigating - An issue has been identified with querying of FullStory data. This may manifest in segments and dashboard data being unavailable. Cached data will be displayed as normal. We are assessing the extent of the problem.
May 4, 11:33 EDT