Fullstory Status

All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational

Web Capture Operational

Native Mobile Capture Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Destinations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Mar 19, 2025 19:00-23:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2025 - 16:47 EDT

Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, March 19th between 7:00 PM EST through 11:00 PM EST. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 11:30 PM EST, please email us at support@fullstory.com.
Mar 19, 2025 - 19:00 EDT

Past Incidents

Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Slow or failure to load Fullstory

Resolved - After careful consideration, we have made changes on our end and this incident is now resolved. Please write into support@fullstory.com if you experience further trouble.
Mar 14, 16:45 EDT

Update - We have identified the root cause but out of an abundance of caution are planning to implement a fix on Monday. Our teams will monitor in the meantime and, should there be any further issues, they will be quickly addressed. When our fix is implemented on Monday we’ll provide another status update, or by 12:00pm EDT at the latest. If you experience any issues prior to Monday, please reach out to support@fullstory.com for assistance.
Mar 14, 16:05 EDT

Monitoring - We’ve identified a slow query that was leading to degraded performance. We are implementing the necessary changes to guard against future performance degradation. Fullstory should be back up and running. Please reach out to support@fullstory.com with any further issues/questions
Mar 14, 13:59 EDT

Identified - At 12:44am EST today, we noticed users experiencing slow loading or failure to load Fullstory.

We are actively investigating the issue.
Mar 14, 13:09 EDT

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

Delayed session processing for EU

Resolved - From 6:30am ET until 9:00am ET we were experiencing delays in session processing for accounts in our EU data center. New sessions may not have appeared until 9:30am ET but no data was lost. The issue is now fully resolved and all sessions captured during this time have been processed.
Mar 2, 06:30 EST