FullStory Status

All Systems Operational

About This Site

Welcome to FullStory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational

Web Capture Operational

Native Mobile Capture Operational

API Operational

FullStory Web Application Operational

Webhooks & Alerts Operational

Data Destinations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Oct 11, 2023 07:00-09:00 EDT

FullStory will be conducting scheduled maintenance on Wednesday, October 11 between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search unavailability and indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.
Posted on Oct 03, 2023 - 14:59 EDT

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 21:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 EDT

Scheduled - FullStory will be conducting scheduled maintenance on Wednesday, September 27th between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search unavailability and indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.
Sep 12, 13:53 EDT

Rolled back: login changes for SAML-based SSO

Resolved - On Wednesday, September 27th 6:25 PM ET, we released an account security enhancement for a subset of orgs that have SAML-based single-sign on enabled. Unfortunately, this introduced friction to the login process and some users were unable to access their accounts as a result. On Thursday, September 28th 11:07 AM ET, we reverted the change, allowing users to authenticate as they previously did.

We will review the implementation of the change and work with impacted customers to ensure that future release will be non-disruptive. There will be communications shared in advance of future updates affecting login flows.
Sep 27, 18:00 EDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.