FullStory Status

All Systems Operational

About This Site

Welcome to FullStory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational

Web Application Operational

3rd party APIs & Integrations Operational

Stripe API Operational

Google Cloud Platform Operational

Google Cloud Platform Google Cloud Bigtable Operational

Google Cloud Platform Google App Engine Operational

Google Cloud Platform Google Cloud Datastore Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud DNS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

Delayed session data indexing

Resolved - This incident has been resolved. If you continue to experience any issues, please reach out to support@fullstory.com for assistance.
Aug 2, 15:57 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 14:56 EDT

Identified - Engineering has identified the issue and we are working to rectify it at this time.
Aug 2, 13:02 EDT

Investigating - We have received reports of delayed session data indexing & search results for some FullStory customers. We are currently investigating the issue.
Aug 2, 11:18 EDT

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

Delayed Indexing

Resolved - Session indexing has returned to normal. If you experience any delays with newly captured sessions appearing in your org please reach out to support@fullstory.com and we'll be happy to help out.
Jul 29, 14:39 EDT

Monitoring - Engineering has taken steps to resolve the issue and we are monitoring the situation closely.
Jul 29, 13:59 EDT

Identified - Engineering has identified the issue and we are working to rectify it at this time.
Jul 29, 13:29 EDT

Investigating - We are currently experiencing delays while indexing session events. New sessions may not appear until several minutes later. We are investigating the issue and will update you as we know more.
Jul 29, 13:12 EDT

FS.event properties dropped

Postmortem - Read details
Aug 2, 17:15 EDT

Resolved - On Friday, July 29th, at 9:09am EDT, a bug was introduced via a release to fs.js that caused FS.event options to be dropped. This issue was patched on August 1st, at 9:22am EDT, and the issue was resolved. Any FS.event call with eventProperties (as defined by our API documentation, https://developer.fullstory.com/custom-events) were dropped. Events generated in affected time period will not have the relevant data attached to the event.
Jul 29, 09:00 EDT