All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational
Web Capture Operational
Native Mobile Capture Operational
API Operational
FullStory Web Application Operational
Webhooks & Alerts Operational
Destinations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - For a period of 40 minutes starting from May 16 11:25 PM UTC, Fullstory customers experienced an elevated rate of errors in the web application. This is related to networking issues in our infrastructure; application availability has returned to normal and is being monitored by the team.
May 16, 18:30 EDT
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 EDT
Scheduled - FullStory will be conducting scheduled maintenance on Wednesday, May 15th between 7:00 PM EST through 9:00 PM EST. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past 9:30 PM EST, please email us at support@fullstory.com.

May 8, 16:43 EDT
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - Partial Capture Outage - Web & Mobile:
For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions.

Login Issues:
After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved.

If there are any follow up questions on the above, please reach out to support@fullstory.com.

May 10, 15:53 EDT
Monitoring - We've applied a fix and we're monitoring the results.
May 10, 12:59 EDT
Investigating - At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.
May 10, 11:38 EDT
May 9, 2024

No incidents reported.