All Systems Operational

About This Site

Welcome to FullStory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational
Web Application Operational
3rd party APIs & Integrations Operational
Stripe API Operational
Google Cloud Platform Operational
Google Cloud Platform Google Cloud Bigtable Operational
Google Cloud Platform Google App Engine Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud DNS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved. If you continue to experience any issues, please reach out to support@fullstory.com for assistance.
Aug 2, 15:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 14:56 EDT
Identified - Engineering has identified the issue and we are working to rectify it at this time.
Aug 2, 13:02 EDT
Investigating - We have received reports of delayed session data indexing & search results for some FullStory customers. We are currently investigating the issue.
Aug 2, 11:18 EDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - Session indexing has returned to normal. If you experience any delays with newly captured sessions appearing in your org please reach out to support@fullstory.com and we'll be happy to help out.
Jul 29, 14:39 EDT
Monitoring - Engineering has taken steps to resolve the issue and we are monitoring the situation closely.
Jul 29, 13:59 EDT
Identified - Engineering has identified the issue and we are working to rectify it at this time.
Jul 29, 13:29 EDT
Investigating - We are currently experiencing delays while indexing session events. New sessions may not appear until several minutes later. We are investigating the issue and will update you as we know more.
Jul 29, 13:12 EDT
Postmortem - Read details
Aug 2, 17:15 EDT
Resolved - On Friday, July 29th, at 9:09am EDT, a bug was introduced via a release to fs.js that caused FS.event options to be dropped. This issue was patched on August 1st, at 9:22am EDT, and the issue was resolved. Any FS.event call with eventProperties (as defined by our API documentation, https://developer.fullstory.com/custom-events) were dropped. Events generated in affected time period will not have the relevant data attached to the event.
Jul 29, 09:00 EDT