Fullstory Status

All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational

Web Capture Operational

Native Mobile Capture Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Destinations Operational

Guides and Surveys Operational

Workforce Operational

StoryAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 26, 2026

No incidents reported today.

Feb 25, 2026

Delays for Warehouse Customers in EU1 Data Center

Resolved - Correction: The issue began at approximately 18:40 ET, not 18:40 UTC as previously stated.

We have resolved the issue that was causing delays for our warehouse customers in the EU1 region, and all systems are now fully operational.

Our team will continue to ensure all data is processed correctly. We appreciate your patience and apologize for any inconvenience this may have caused.
Feb 25, 17:06 EST

Update - We have implemented a fix for the issue that began around 18:40 UTC, which was causing delays for our warehouse customers in the EU1 region. The system is now catching up.

Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
Feb 25, 14:36 EST

Monitoring - We are currently monitoring an issue that is causing delays for warehouse customers located in our EU1 region. Customers may experience slower than normal processing times.

We have identified the root cause and will continue to monitor the situation. We will provide another update as soon as we have more information.
Feb 25, 11:20 EST

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

Playback functionality down (EU1 Data Center)

Resolved - We experienced a service disruption in our EU1 region that impacted playback functionality from 8:45 AM to 9:37 AM UTC. We apologize for any inconvenience this may have caused.
Feb 18, 04:55 EST

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

Elevated error rates and delayed processing for NA

Resolved - From 1:04 PM to 1:26 PM EST, Fullstory experienced elevated error rates for session capture and some areas of the app. This also caused slight processing delays that lasted until about 2:00 PM EST. There was minimal to no data loss, and most failed requests were successful on retry.
Feb 13, 15:54 EST

Feb 12, 2026

No incidents reported.