Fullstory Status

All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

NA1 Data Center Operational

Data Capture - Web Operational

Data Capture - Native Mobile Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Anywhere: Warehouse Operational

Guides and Surveys Operational

StoryAI Operational

Workforce Operational

EU1 Data Center Operational

Data Capture - Web Operational

Data Capture - Native Mobile Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Anywhere: Warehouse Operational

Guides and Surveys Operational

StoryAI Operational

Workforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2026

No incidents reported today.

Jul 23, 2026

Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

Resolved - This incident is resolved. The underlying BigQuery degradation has been mitigated, and the data transformation layer that Fullstory uses for Anywhere: Warehouse in NA1 has returned to normal operation. Any syncs that were delayed during this period have now caught up, and affected tables are up to date across all destinations (BigQuery, Redshift, Databricks, and Snowflake).

The issue occurred from approximately 7:45 AM ET to 11:20 AM ET on July 23, 2026. We apologize for the disruption and thank you for your patience. Email us at support@fullstory.com if you continue to see issues.
Jul 23, 16:58 EDT

Update - To clarify the scope of this incident: Fullstory uses BigQuery internally to transform data for all Anywhere: Warehouse customers in the NA1 data center, regardless of the final destination type. As a result, this BigQuery degradation may have delayed the sync of a small number of tables for all Anywhere: Warehouse customers in NA1 — including BigQuery, Redshift, Databricks, and Snowflake destinations — not only customers syncing directly to BigQuery. We are continuing to monitor and will provide a further update as syncs recover.
Jul 23, 13:16 EDT

Monitoring - We are aware of an issue with BigQuery that started around July 23, 2026 at 7:45 AM (ET) which is impacting Fullstory Anywhere: Warehouse connections utilising BigQuery.

We are closely monitoring the situation and will provide updates as they become available.
Jul 23, 11:46 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Google outage degrading some StoryAI features

Resolved - This incident has been resolved
Jul 16, 18:41 EDT

Investigating - The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
Jul 16, 16:38 EDT

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.