All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational
Web Capture Operational
Native Mobile Capture Operational
API Operational
Fullstory Web Application Operational
Webhooks & Alerts Operational
Destinations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Jul 28, 2025 19:00-22:00 EDT

Fullstory will be conducting scheduled maintenance on Monday, July 28 2025, between 7:00 PM EDT through 10:00 PM EDT Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past 10:30 PM EDT please email us at support@fullstory.com.
Posted on Jul 18, 2025 - 17:21 EDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 EDT
Scheduled - Fullstory will be conducting scheduled maintenance on July 17th, 2025, between 7:00 PM EDT through 11:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 11:30 PM EDT, please email us at support@fullstory.com.
Jul 11, 11:46 EDT
Mobile asset upload outage in EU
Postmortem - Read details
Jul 18, 13:24 EDT
Resolved - An issue was identified with mobile capture for EU orgs. This incident has now been resolved.
Jul 17, 05:58 EDT
Monitoring - An issue was identified with mobile capture for EU orgs. A fix has been implemented and we are now monitoring.
Jul 17, 05:52 EDT
Identified - An issue was identified with mobile capture for EU orgs. We have determined the cause and rolled back the change that resulted in this issue.
Jul 17, 05:11 EDT
Investigating - We are currently investigating an issue with mobile capture for EU orgs.
Jul 17, 05:08 EDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025
Delays or failure to load Fullstory (NA1 Data Center)
Resolved - We've seen a decrease in errors and Fullstory objects should be returning to normal behavior. We do not expect any further impacts in the coming hours or days and will make changes to prevent these errors from causing such performance impacts in the future.
Jul 14, 10:37 EDT
Investigating - Yesterday at 10:00pm EDT, we began experiencing an elevated error rate displaying data in app for a subset of orgs (NA1 Data Center). Metrics, Segments, Funnels, and Dashboards may be slow to load. They may timeout with an error. Configured alerts may be delayed. Data capture is not affected.

We are actively investigating the issue and will update this status as soon as we know more.
Jul 14, 08:51 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 19:00 EDT
Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, July 9th, 2025, between 7:00 PM EDT through 11:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 11:30 PM EDT, please email us at support@fullstory.com.
Jul 1, 13:11 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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