Fullstory Status

All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

NA1 Data Center Operational

Data Capture - Web Operational

Data Capture - Native Mobile Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Anywhere: Warehouse Operational

Guides and Surveys Operational

StoryAI Operational

Workforce Operational

EU1 Data Center Operational

Data Capture - Web Operational

Data Capture - Native Mobile Operational

API Operational

Fullstory Web Application Operational

Webhooks & Alerts Operational

Anywhere: Warehouse Operational

Guides and Surveys Operational

StoryAI Operational

Workforce Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 11, 2026

Guides & Surveys content delivery degraded

Resolved - This incident has been resolved. Guides, tours, surveys, and smart tips are now delivering normally for end users in the NA data center. We apologize for the disruption and are implementing additional safeguards to prevent recurrence.

If you are still experiencing issues, please contact support at support@fullstory.com.
Jun 11, 13:08 EDT

Monitoring - Beginning at approximately 04:00 CEST (22:00 EDT Jun 10), end users on sites where Guides & Surveys is installed may have experienced guides, tours, surveys, and smart tips not displaying correctly, and interaction data was delayed. This only is impacting customers in our NA data center. This issue was caused by resource exhaustion in the service responsible for delivering and recording end-user activity, not in the FullStory application itself.

The FullStory app, Guides & Surveys editor, and theme/targeting configuration were not affected. No data was lost. Content delivery may have been delayed, and whether queued interactions are replayed will depend on whether the end user's session re-qualifies against targeting rules.

We have identified the root cause of this issue, implemented a fix, and are actively monitoring the service. We will provide a further update once the service has been fully restored.
Jun 11, 09:58 EDT

Metric Alerts Firing Incorrectly

Resolved - As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold.

Start time of this issue:
Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET
All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET

If you continue to receive alerts you believe are incorrect, please reach out to us at support@fullstory.com. We apologize for the disruption.
Jun 11, 12:45 EDT

Investigating - We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected.

Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information.

We apologize for the disruption and appreciate your patience.
Jun 11, 09:28 EDT

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

Delayed Session Processing - EU1 Data Center

Resolved - This issue is now resolved. If you notice any further delays in analytics indexing or data warehouse syncing reach out to support@fulltory.com.
Jun 8, 14:05 EDT

Monitoring - We are monitoring an issue that began on June 6 at 10:00am ET causing data processing delays in our EU1 data center. New sessions are appearing normally, but analytics for recent sessions and data sent from Fullstory to connected warehouses may be delayed.

A fix has been implemented today and we are monitoring the system's recovery. We will provide another update as soon as possible.
Jun 8, 13:15 EDT

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Completed - The scheduled maintenance has been completed.
Jun 3, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 19:00 EDT

Scheduled - Fullstory will be conducting scheduled maintenance on June 3rd, 2026 at 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past June 3rd, 2026 at 9:00 PM EDT, please email us at support@fullstory.com.
May 26, 13:53 EDT

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.