All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

NA1 Data Center Operational
Data Capture - Web Operational
Data Capture - Native Mobile Operational
API Operational
Fullstory Web Application Operational
Webhooks & Alerts Operational
Anywhere: Warehouse Operational
Guides and Surveys Operational
StoryAI Operational
Workforce Operational
EU1 Data Center Operational
Data Capture - Web Operational
Data Capture - Native Mobile Operational
API Operational
Fullstory Web Application Operational
Webhooks & Alerts Operational
Anywhere: Warehouse Operational
Guides and Surveys Operational
StoryAI Operational
Workforce Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance (NA1 Data Center & EU1 Data Center) Aug 26, 2026 19:00-21:00 EDT

Fullstory will be conducting scheduled maintenance on August 26, 2026 from 7:00 PM to 9:00 PM (EDT). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30 PM (EDT), please email us at support@fullstory.com.
Posted on Aug 05, 2026 - 21:54 EDT

Scheduled Maintenance (EU1 Data Center) Aug 27, 2026 19:00-21:00 EDT

Fullstory will be conducting scheduled maintenance on August 27, 2026 from 7:00PM to 9:00PM (EDT). Customers with accounts in our EU1 Data Center may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30PM (EDT), please email us at support@fullstory.com.
Posted on Aug 11, 2026 - 16:24 EDT

Scheduled Maintenance (EU1 Data Center) Aug 28, 2026 19:00-21:00 EDT

Fullstory will be conducting scheduled maintenance on August 28, 2026 from 7:00PM to 9:00PM (EDT). Customers with accounts in our EU1 Data Center may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 9:30PM (EDT), please email us at support@fullstory.com.
Posted on Aug 11, 2026 - 16:32 EDT

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

Delays for Warehouse Customers in NA1 Data Center
Resolved - The issue that caused delays for Silver Schema warehouse customers in the NA1 region has been resolved and service is back to full operation as of August 18th, 2026 at 4:23 PM ET.

If you have any questions or are experiencing any continued issues, please don't hesitate to reach out to our team at support@fullstory.com.
Aug 18, 16:24 EDT
Monitoring - We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up.

Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
Aug 18, 14:42 EDT
Investigating - At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.
Aug 18, 13:57 EDT

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)
Resolved - From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content.

The issue was resolved by 8:30am UTC on the 7th of August.
Aug 6, 15:00 EDT

Aug 5, 2026

No incidents reported.

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