All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational
Web Capture Operational
Native Mobile Capture Operational
API Operational
Fullstory Web Application Operational
Webhooks & Alerts Operational
Destinations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Oct 29, 2025 19:00-21:00 EDT

Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, October 29, 2025, between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.
Oct 29, 2025 - 19:00 EDT
Oct 23, 2025

No incidents reported today.

Oct 22, 2025
Delayed data processing, Degradation in Fullstory Web application
Resolved - This issue is resolved. The Fullstory platform, including login, data processing and indexing, webhooks, APIs, and destinations, are fully operational. If there are any follow up questions, please reach out to support@fullstory.com.
Oct 22, 17:35 EDT
Identified - Customers may have experienced delayed data processing and indexing, or degradation to the Fullstory Web application between 2:46 PM ET to 2:55 PM ET. Data ingested within this timeframe may be delayed or affected. We have identified the issue and are actively working on full resolution.
Oct 22, 15:42 EDT
Oct 21, 2025
Possible degradation in Fullstory Web app
Resolved - This incident is now resolved. If you notice any issues with degradation in the Fullstory Web application, please reach out to support@fullstory.com.
Oct 21, 08:32 EDT
Monitoring - All issues with indexing and degradation in the Fullstory Web application have been resolved. We are monitoring these results and we will provide another status update by 10:00am ET tomorrow morning.
Oct 20, 20:07 EDT
Update - We have identified the issue and our systems have caught up on delayed indexing. We are continuing to work on implementing a full resolution for degradation in the Fullstory Web app for some features.
Oct 20, 17:52 EDT
Investigating - Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.
Oct 20, 16:11 EDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:00 EDT
Scheduled - Fullstory will be conducting scheduled maintenance on Friday, October 17th 2025, between 4:00 PM EDT through 4:30 PM EDT. Customers utilizing our EU1 Data Center experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.

If you are experiencing any issues past 5:00 PM EDT, please email us at support@fullstory.com.
Oct 16, 19:11 EDT
Oct 16, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 EDT
Scheduled - (Rescheduled maintenance previously planned for the prior day.)

Fullstory will be conducting scheduled maintenance on Thursday, October 16th 2025, between 4:00 PM EDT through 6:00 PM EDT. Customers utilizing our EU1 Data Center experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past 6:30 PM EDT, please email us at support@fullstory.com.
Oct 15, 17:50 EDT
Oct 15, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 17:43 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 15, 17:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 EDT
Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, October 15th 2025, between 4:00 PM EDT through 6:00 PM EDT. Customers utilizing our EU1 Data Center experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past 6:30 PM EDT, please email us at support@fullstory.com.
Oct 10, 17:30 EDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

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