Delayed mobile app session ingestion for EU data center

Incident Report for Fullstory

Resolved

This issue is now resolved and all data has been backfilled.

Posted Apr 03, 2023 - 11:58 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2023 - 13:30 EDT

Investigating

We are currently experiencing delays in ingesting mobile app sessions in our EU data center which began on March 28th. No data loss has occurred, but segments, metrics, funnels, and dashboards that rely on this data will be impacted until the data is fully indexed. There is no impact on our NA data center or web sessions in the EU data center. We are actively investigating the issue.

Posted Mar 31, 2023 - 12:17 EDT

This incident affected: NA1 Data Center (Data Capture - Web).