Delayed session processing

Incident Report for Fullstory

Resolved

Search and session availability have returned to normal. If you are still experiencing delays in session availability, please reach out to us at support@fullstory.com.

Posted Jan 26, 2022 - 22:36 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 26, 2022 - 21:45 EST

Investigating

As a part of our scheduled maintenance, session queues remain backlogged. The backlog is clearing as expected, but search results may remain delayed until 10:40 EST. We are monitoring this situation and will provide updates as we have them.

Posted Jan 26, 2022 - 21:44 EST

This incident affected: Data Capture (Web Capture) and Fullstory Web Application.