Elevated Search & Indexing Errors

Incident Report for Fullstory

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 11:50 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2024 - 11:19 EDT

Update

App queries and overall responsiveness have improved. Users should no longer see errors or slow loading. While impact has been mitigated, we are still investigating cause.

Posted Apr 22, 2024 - 11:04 EDT

Investigating

We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.

Posted Apr 22, 2024 - 09:40 EDT

This incident affected: NA1 Data Center (Fullstory Web Application).