EU Partial Outage: Integrations - 5/26-6/9

Incident Report for Fullstory

Resolved

Beginning on May 26, a defect was introduced to accounts on our EU data center impacting certain integrations. As a result, custom events from our Data Layer Capture integration may have failed to capture. In addition, users of Slack, Intercom, Jira, MS Teams, Productboard, Trello, Mixpanel, and Qualtrics may be missing session links in these integrations for this time period and notes would have failed to send. A fix was implemented on June 9th; however, any lost data during this period is irretrievable. We apologize for the inconvenience.

Accounts on our US data center were not impacted by this defect.

If you have any questions, please reach out to our support team via support@fullstory.com.

Posted May 26, 2023 - 00:00 EDT