Elevated Search & Indexing Errors

Incident Report for Fullstory

Resolved

Issues have been fully resolved.

Posted Jul 26, 2017 - 13:26 EDT

Monitoring

Most of the issues from earlier have been cleared. We're still monitoring to make sure search is working as expected for all of our customers.

Posted Jul 26, 2017 - 11:18 EDT

Identified

Quick update: Looking at our monitoring graphs, the state of our search infrastructure is in a much better place than it was previously. We're still seeing a few errors trickle in and are tracking those down accordingly. We'll post another update when everything is fully resolved.

Posted Jul 26, 2017 - 10:25 EDT

Investigating

We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.

Posted Jul 26, 2017 - 08:15 EDT