Search and session playlist unavailable for some users

Incident Report for Fullstory

Resolved

This incident has been resolved.

Posted Apr 02, 2019 - 15:09 EDT

Update

The issue is largely resolved, but a small number of customers are still impacted. We are continuing to troubleshoot.

Posted Apr 02, 2019 - 14:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 02, 2019 - 12:28 EDT

Investigating

We've identified an issue with our backend infrastructure that powers OmniSearch and the session playlist. Some customers may be unable to load their session playlist or perform searches. We are continuing to troubleshoot.

Posted Apr 02, 2019 - 11:40 EDT

This incident affected: FullStory Web Application.