Elevated Search errors

Incident Report for Fullstory

Resolved

This incident has been resolved.

Posted Dec 14, 2018 - 19:29 EST

Monitoring

The affected nodes appear to be back in a healthy state, and we are monitoring to ensure that the customer impact has subsided.

Posted Dec 14, 2018 - 18:20 EST

Update

We have isolated the issue to a small set of infrastructure nodes, and are now focusing on bringing these nodes back to a healthy state.

Posted Dec 14, 2018 - 16:43 EST

Identified

We’ve identified an issue with our backend infrastructure that powers OmniSearch and the session playlist. Some customers may be unable to load their session playlist or perform searches. We are continuing to troubleshoot.

Posted Dec 14, 2018 - 15:34 EST

Investigating

We are investigating problems with Search within the FullStory web application.

Posted Dec 14, 2018 - 14:55 EST

This incident affected: FullStory Web Application.