Delayed mobile session data processing

Incident Report for Fullstory

Resolved

Affected session data has been fully indexed. In the process of resolving the issue, it was determined that this affected fewer mobile app session pages than originally believed, only ~160 pages total.

For any inquiries related to this incident, please reach out to us at support@fullstory.com.

Posted Feb 16, 2024 - 20:05 EST

Update

We are continuing to work on a fix for this issue.

Posted Feb 15, 2024 - 19:01 EST

Identified

We are currently experiencing delays in ingesting mobile app session pages. No data loss has occurred, but segments, metrics, funnels, and dashboards that rely on this data will be impacted until the data is fully indexed. We have identified the root cause and are working to get the affected session data processed as quickly as possible.

Posted Feb 15, 2024 - 15:32 EST

This incident affected: NA1 Data Center (Fullstory Web Application).