"Failed to load user list" message appearing for new FullStory customers

Incident Report for Fullstory

Resolved

This incident was resolved with a configuration update at 4:38pm EST, and all known affected customers were operational again as of 5:41pm EST.
Posted Jan 03, 2018 - 22:39 EST

Investigating

New customers who signed up for a FullStory account as of approximately 3:30 PM EST today are seeing a "Failed to load user list" message when logging into FullStory.

We're investigating what's wrong and are working to restore service as soon as possible.
Posted Jan 03, 2018 - 16:06 EST