Google outage degrading some StoryAI features

Incident Report for Fullstory

Resolved

This incident has been resolved
Posted Jul 16, 2026 - 18:41 EDT

Investigating

The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.
Posted Jul 16, 2026 - 16:38 EDT
This incident affected: NA1 Data Center (StoryAI).
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