Elevated Search & Indexing Errors

Incident Report for Fullstory

Resolved

This incident has been resolved.

Posted Jan 10, 2017 - 06:57 EST

Update

Incident resolved. All searches should be working normally again. Recent sessions may take some time to appear as the queue of recordings is processed.

Posted Jan 10, 2017 - 06:57 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 09, 2017 - 16:49 EST

Investigating

We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.

Posted Jan 09, 2017 - 14:29 EST