Currently the search index is up and operating without errors. Due to the recent frequency of this issue we are continuing to monitor the index closely. Additionally, recent sessions will be delayed while the backlog catches up.
Posted May 02, 2017 - 21:31 EDT
Update
All searches and sessions should be working normally again. Engineers are continuing to investigate the root cause.
Posted May 02, 2017 - 17:05 EDT
Update
Quick update as to what we’re doing: We’re simultaneously working to identify the root cause of the search outage while also working to bring infrastructure up as quickly as possible so that we can restore full search functionality to FullStory.
Posted May 02, 2017 - 15:40 EDT
Investigating
We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.