Elevated Search & Indexing Errors

Incident Report for Fullstory

Resolved

Servers have been updated and all internal dashboards and probes show the system should be back to normal. Searches in the UI should be functional again. There is a small backlog of newly recorded pages that are not yet indexed, so recent activity may take up to 20-30 minutes to show up in search results.

Posted Jan 10, 2018 - 18:15 EST

Identified

The issue has been identified and servers are being updated. During this process, you may receive errors while attempting to load users lists, or some data may appear unavailable. ETA to resolution is ~90 mins, 18:15 EST.

Posted Jan 10, 2018 - 16:48 EST

Investigating

We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list.") and new sessions may take longer than normal to appear.

Posted Jan 10, 2018 - 12:37 EST