Session capture and indexing have stabilized and this incident is now resolved. If you continue to experience any issues, please reach out to support@fullstory.com.
Posted Jun 22, 2022 - 15:46 EDT
Update
Performance is operational but we are still monitoring closely to ensure there are no remaining issues.
Posted Jun 22, 2022 - 14:11 EDT
Update
We are continuing to monitor this issue for any further session capture and indexing delays.
Posted Jun 22, 2022 - 11:06 EDT
Update
We are continuing to monitor this issue throughout the remainder of today and will provide another update by 11:00am ET tomorrow (6/22).
Posted Jun 21, 2022 - 17:50 EDT
Monitoring
We have implemented a fix but will continue to monitor for any continued session capture and indexing delays.
Posted Jun 21, 2022 - 14:07 EDT
Identified
We've identified the cause for delays in session capture and indexing and are working to resolve.
Posted Jun 21, 2022 - 13:41 EDT
Investigating
We are currently experiencing delays in session capture and indexing. New sessions may not appear until several minutes later. We are investigating the issue.
Posted Jun 21, 2022 - 11:22 EDT
This incident affected: Data Capture (Web Capture).