After monitoring our infrastructure over the past hour, we're confident that the earlier incident related to new sessions not appearing for new accounts has been resolved.
Posted Jan 25, 2017 - 10:09 EST
Monitoring
New sessions are showing up on newly created accounts. We believe the issue is fixed, but we'll keep the status at "monitoring" for a short while as we continue to keep close eyes on our infrastructure.
Posted Jan 25, 2017 - 09:15 EST
Identified
We believe we've identified the root cause of the earlier issue and have implemented a fix that will affect all newly created accounts. We're having to manually fix a few accounts, but all accounts should be fixed within the hour.
To clarify, this issue only affected the ability to search for sessions on new accounts. It didn't affect accounts created before yesterday.
Posted Jan 25, 2017 - 09:07 EST
Investigating
Beginning yesterday evening EST (first report arrived on 1/25 at 6:32 PM), sessions for new accounts have not been showing up within the FullStory app. Even though sessions are being actively recorded, new accounts will continue to see a "Welcome to FullStory" banner when customers log into their account.
Our engineers are working on a fix. Once it ships, all sessions that had previously been recorded within the past 14 hours will be indexed and available for search within the FullStory app.
We'll post an update to status page once the issue is resolved.