After monitoring this incident, this incident has been fully resolved.
To summarize what happened, a major outage with a service that FullStory relies upon caused both recording and the FullStory web app to be partially or completely unavailable. The window for the outage was 2:42 PM EST to 4:07 PM EST (19:42 UTC to 21:07 UTC). Failure in recording will cause sessions to be missing from your FullStory account during this window.
If you believe this outage affected you and you'd like to speak to us further, please feel free to reach out to us at support@fullstory.com.
Posted Feb 15, 2018 - 16:53 EST
Monitoring
The underlying issue that caused this incident has been resolved. We're actively monitoring our infrastructure to make sure everything is copacetic.
Posted Feb 15, 2018 - 16:22 EST
Update
A major outage with one of the services that FullStory relies upon is causing failures in both recording and the ability to log in and use the FullStory app. We’re continuing to monitor the situation and will post updates as they’re available.
Posted Feb 15, 2018 - 15:57 EST
Investigating
We are investigating an elevated error rate for recording. Some sessions may not be recorded during this time.