This issue is now resolved. Most accounts will notice a small percentage of sessions affected by this issue. This would result in entirely missing sessions, or pages in sessions, which would also impact Search, Conversions, Metrics, Funnels, and Dashboards.
We’re actively remediating the sessions from November 6th - 13th. After remediation, sessions and analytics will be fully recovered. Data sent to a data warehouse or via a webhook for this time period will be delayed.
If you watch a session from October 31 - November 5th and experience skipping of playback, it’s likely caused by this issue. If you would like to confirm that your account was impacted, please reach out to support@fullstory.com.
Posted Nov 14, 2024 - 17:12 EST
Monitoring
Our team has identified an issue impacting data capture for web and mobile sessions that started October 31st, 2024 at 4:03pm ET. This issue impacted 4,770 Fullstory accounts, but only impacts about .5% of total captured sessions per account.
Due to our internal retention timeframe, sessions impacted by this issue prior to November 6, 2024 at 5:28pm ET are nonrecoverable. We increased our retention to ensure no further impacted session data would be lost. A fix for the issue has been deployed and we're monitoring this further.
Posted Nov 13, 2024 - 19:11 EST
This incident affected: Data Capture (Web Capture, Native Mobile Capture) and Fullstory Web Application.