Website & recording outage

Incident Report for Fullstory

Resolved

This incident has been resolved.

Posted Jun 14, 2019 - 15:53 EDT

Monitoring

A fix has been implemented and we are monitoring to ensure that the issue is resolved.

Posted Jun 14, 2019 - 14:20 EDT

Identified

We have identified the root cause as a permissions issue with some of our backend services. We are working to resolve the issue as quickly as possible.

Posted Jun 14, 2019 - 14:08 EDT

Investigating

The FullStory web application and recording are currently unavailable for all users.

Posted Jun 14, 2019 - 13:37 EDT

This incident affected: Data Capture (Web Capture) and FullStory Web Application.