Session quota not resetting for some accounts

Incident Report for Fullstory

Resolved

This incident has been resolved.
Posted Jan 22, 2019 - 10:33 EST

Update

We have resolved some issues that prevented account session quota from successfully resetting, and we’re continuing to monitor for any further issues.
Posted Jan 21, 2019 - 18:34 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2019 - 12:44 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 21, 2019 - 12:11 EST

Investigating

We are experiencing an issue with session quota not resetting for some accounts.
Posted Jan 21, 2019 - 11:59 EST
This incident affected: Fullstory Web Application.