Some pages are not currently recording, web app may fail to load

Incident Report for Fullstory

Resolved

Our infrastructure has been stable since about 9:35 PM EST. The FullStory web app and recording servers are operating as expected. This incident is now resolved.

Posted Jan 23, 2018 - 22:04 EST

Monitoring

Recording is back up and sessions are loading again in the web app. We're going to actively monitor the infrastructure for a while before resolving this incident.

Posted Jan 23, 2018 - 21:36 EST

Investigating

The previous incident resolution, which was triggered automatically by a 3rd party monitoring tool, was premature. While recording started to greatly improve at 8:46 PM EST, we were still seeing high latency among our recording servers and some sessions continuing to fail to record.

More recently, we're also seeing the web app fail to load, which we're also actively investigating.

Posted Jan 23, 2018 - 21:13 EST