Elevated Data Display Errors, Delayed Segment Alerts

Incident Report for Fullstory

Resolved

The delays have subsided and this incident is now resolved. Please write into support@fullstory.com if you experience further trouble.

Posted Dec 10, 2024 - 18:34 EST

Identified

We are experiencing an elevated error rate displaying data in app for a subset of orgs. Charts may be slow to load. They may timeout with an error. Data capture is not affected.

Segment alerts are also delayed for all orgs. We are actively investigating the issue.

Posted Dec 10, 2024 - 16:30 EST

This incident affected: NA1 Data Center (Fullstory Web Application, Webhooks & Alerts).