The FullStory search infrastructure is back up and working as expected. We're still doing some ongoing work to keep the machines healthy, but from a customer perspective everything should be back to normal.
Posted Jul 03, 2017 - 19:30 EDT
Update
We're continuing to work on bringing our search infrastructure back up. Right now, we're adding additional capacity to our search clusters so that they can better handle the load and restore FullStory search to full functionality. We’ll continue to post updates, as available, and confirm when processing has returned to expected performance.
Posted Jul 03, 2017 - 15:42 EDT
Investigating
We are experiencing an elevated error rate for searches and session indexing. Users may receive errors while attempting to load session lists (e.g. "Failed to load user list." and "Sorry, we are experiencing server errors that may be affecting your usage of FullStory....") and new sessions may take longer than normal to appear.