{
  "page": {
    "id": "hpdcfnlcgmgn",
    "name": "Fullstory",
    "url": "https://status.fullstory.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"NA1 Data Center","created_at":"2023-05-30T11:30:26.044-04:00","updated_at":"2026-03-02T17:52:52.355-05:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"pb66ftx8pvfg","group_id":null,"page_id":"hpdcfnlcgmgn","components":["bkhbghbhmdcg","nx5syvrgkhgx","lbkfmk1lg36v","bdppbfndnkhc","ff032zdnybdt","cswtfzvxpxzz","3152yl39v16z","3m170ytlswxj","01fj27hk39r8"]},{"status":"operational","name":"EU1 Data Center","created_at":"2026-03-02T17:54:37.889-05:00","updated_at":"2026-03-02T17:54:37.889-05:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"7f4n0q3hr8kg","group_id":null,"page_id":"hpdcfnlcgmgn","components":["vhhczbfk3bkz","qwp3c5n644f9","myfkkwvkl46l","pb7xt7tk19k8","rpq2t5v6h5w4","202487w4cl9s","0pn534rlmd8d","qwxl1df6l0tm","036x6yrbbv4k"]}],
  "incidents": [{"name":"Scheduled Maintenance (NA1 Data Center \u0026 EU1 Data Center)","status":"completed","created_at":"2026-09-24T09:17:11.166-04:00","updated_at":"2026-09-30T21:00:14.811-04:00","monitoring_at":null,"resolved_at":"2026-09-30T21:00:14.453-04:00","impact":"maintenance","shortlink":"https://stspg.io/vzzw4jmsfw53","scheduled_for":"2026-09-30T19:00:00.000-04:00","scheduled_until":"2026-09-30T21:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-24T09:17:11.257-04:00","reminder_intervals":null,"id":"ds10bxpx3cxg","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-30T21:00:14.453-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T21:00:14.453-04:00","display_at":"2026-09-30T21:00:14.453-04:00","deliver_notifications":false,"tweet_id":null,"id":"8lrv8wfd3rvq","incident_id":"ds10bxpx3cxg","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"under_maintenance","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"under_maintenance","new_status":"operational"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"under_maintenance","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"under_maintenance","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"under_maintenance","new_status":"operational"},{"code":"qwxl1df6l0tm","name":"EU1 Data Center - StoryAI","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-30T19:00:08.709-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T19:00:08.709-04:00","display_at":"2026-09-30T19:00:08.709-04:00","deliver_notifications":false,"tweet_id":null,"id":"gfmsqh6kxczj","incident_id":"ds10bxpx3cxg","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"under_maintenance"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"under_maintenance"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"operational","new_status":"under_maintenance"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"under_maintenance"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"under_maintenance"},{"code":"qwxl1df6l0tm","name":"EU1 Data Center - StoryAI","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Fullstory will be conducting scheduled maintenance on September 30, 2026 from 7:00 PM to 9:00 PM (ET). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.\n\nIf you are experiencing any issues past 9:30 PM (ET), please email us at support@fullstory.com.","created_at":"2026-09-24T09:20:42.361-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T09:23:59.604-04:00","display_at":"2026-09-30T19:00:42.361-04:00","deliver_notifications":true,"tweet_id":null,"id":"8qkcjpv1yc0x","incident_id":"ds10bxpx3cxg","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"operational","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"qwxl1df6l0tm","name":"EU1 Data Center - StoryAI","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Fullstory will be conducting scheduled maintenance on September 30, 2026 from 7:00 PM to 9:00 PM (ET). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.\n\nIf you are experiencing any issues past 9:30 PM (ET), please email us at support@fullstory.com.","created_at":"2026-09-24T09:17:11.257-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T09:20:38.682-04:00","display_at":"2026-09-24T09:17:11.257-04:00","deliver_notifications":true,"tweet_id":null,"id":"k4y8w64rgwrg","incident_id":"ds10bxpx3cxg","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"operational","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"qwxl1df6l0tm","name":"EU1 Data Center - StoryAI","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2023-05-30T11:32:15.870-04:00","updated_at":"2026-09-30T21:00:08.965-04:00","position":3,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"lbkfmk1lg36v","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"API","created_at":"2026-03-02T17:55:12.335-05:00","updated_at":"2026-09-30T21:00:09.284-04:00","position":3,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"myfkkwvkl46l","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2016-01-26T07:52:23.521-05:00","updated_at":"2026-09-30T21:00:10.274-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"bdppbfndnkhc","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2026-03-02T17:55:22.307-05:00","updated_at":"2026-09-30T21:00:11.710-04:00","position":4,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"pb7xt7tk19k8","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"StoryAI","created_at":"2026-02-17T16:07:53.766-05:00","updated_at":"2026-09-30T21:00:12.666-04:00","position":8,"description":null,"showcase":false,"start_date":"2026-02-17T00:00:00.000-05:00","id":"3m170ytlswxj","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"StoryAI","created_at":"2026-03-02T17:56:11.871-05:00","updated_at":"2026-09-30T21:00:13.015-04:00","position":8,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"qwxl1df6l0tm","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"}]},{"name":"Failure to load assets during playback for sessions (EU1 Data Center)","status":"resolved","created_at":"2026-09-23T15:00:00.000-04:00","updated_at":"2026-09-24T08:37:40.102-04:00","monitoring_at":null,"resolved_at":"2026-09-23T15:00:00.000-04:00","impact":"major","shortlink":"https://stspg.io/lqb09ghwcbrz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-23T15:00:00.000-04:00","reminder_intervals":null,"id":"g6s4vb50zs1s","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.","created_at":"2026-09-24T06:29:58.701-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T08:37:40.011-04:00","display_at":"2026-09-23T15:00:00.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"b9j6rb3jysv3","incident_id":"g6s4vb50zs1s","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Delayed Session Data Availability for a Subset of NA1 Data Center Orgs","status":"resolved","created_at":"2026-09-07T11:00:34.000-04:00","updated_at":"2026-09-08T01:46:47.741-04:00","monitoring_at":"2026-09-07T11:00:34.000-04:00","resolved_at":"2026-09-08T01:46:47.726-04:00","impact":"minor","shortlink":"https://stspg.io/t9jsr9fw8rt5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-07T11:00:34.000-04:00","reminder_intervals":null,"id":"1g27xvs7qk4h","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"This incident has now been resolved. If you are experiencing any issues past 6:15 PM (ET), please email us at support@fullstory.com.","created_at":"2026-09-08T01:46:47.726-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T01:46:47.726-04:00","display_at":"2026-09-08T01:46:47.726-04:00","deliver_notifications":true,"tweet_id":null,"id":"xpnr5ystw7x0","incident_id":"1g27xvs7qk4h","custom_tweet":null,"affected_components":[{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"degraded_performance","new_status":"operational"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-09-07T18:34:52.038-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T18:34:52.038-04:00","display_at":"2026-09-07T18:34:52.038-04:00","deliver_notifications":false,"tweet_id":null,"id":"ty8nd2h95z3s","incident_id":"1g27xvs7qk4h","custom_tweet":null,"affected_components":[{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We have implemented a fix for an issue that caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the application. We are actively monitoring the results to ensure full stability.","created_at":"2026-09-07T18:32:34.491-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T18:34:21.754-04:00","display_at":"2026-09-07T11:00:34.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"zlg8w2hq5fvw","incident_id":"1g27xvs7qk4h","custom_tweet":null,"affected_components":[{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"degraded_performance"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Fullstory Web Application","created_at":"2016-01-26T07:52:23.521-05:00","updated_at":"2026-09-30T21:00:10.274-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"bdppbfndnkhc","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Webhooks \u0026 Alerts","created_at":"2023-05-30T11:32:46.947-04:00","updated_at":"2026-09-08T01:46:47.697-04:00","position":5,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"ff032zdnybdt","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"}]},{"name":"Scheduled Maintenance (NA1 Data Center \u0026 EU1 Data Center)","status":"completed","created_at":"2026-08-27T14:20:47.686-04:00","updated_at":"2026-09-03T21:00:11.407-04:00","monitoring_at":null,"resolved_at":"2026-09-03T21:00:11.357-04:00","impact":"maintenance","shortlink":"https://stspg.io/2x96rgyhnfq7","scheduled_for":"2026-09-03T19:00:00.000-04:00","scheduled_until":"2026-09-03T21:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-27T14:20:47.663-04:00","reminder_intervals":null,"id":"pts2x64pbt74","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-03T21:00:11.357-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T21:00:11.357-04:00","display_at":"2026-09-03T21:00:11.357-04:00","deliver_notifications":false,"tweet_id":null,"id":"h85wtyy04lhn","incident_id":"pts2x64pbt74","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"under_maintenance","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"under_maintenance","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"under_maintenance","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-03T19:00:07.374-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T19:00:07.374-04:00","display_at":"2026-09-03T19:00:07.374-04:00","deliver_notifications":false,"tweet_id":null,"id":"tv3bbs8sbt15","incident_id":"pts2x64pbt74","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"under_maintenance"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"under_maintenance"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"under_maintenance"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Fullstory will be conducting scheduled maintenance on September 3rd, 2026 from 7:00 PM to 9:00 PM ET. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.\n\nIf you are experiencing any issues past 9:30 PM ET, please email us at support@fullstory.com.","created_at":"2026-08-27T14:20:47.764-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T14:21:45.186-04:00","display_at":"2026-08-27T14:20:47.764-04:00","deliver_notifications":true,"tweet_id":null,"id":"khj2lrht3c23","incident_id":"pts2x64pbt74","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2023-05-30T11:32:15.870-04:00","updated_at":"2026-09-30T21:00:08.965-04:00","position":3,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"lbkfmk1lg36v","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"API","created_at":"2026-03-02T17:55:12.335-05:00","updated_at":"2026-09-30T21:00:09.284-04:00","position":3,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"myfkkwvkl46l","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2016-01-26T07:52:23.521-05:00","updated_at":"2026-09-30T21:00:10.274-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"bdppbfndnkhc","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2026-03-02T17:55:22.307-05:00","updated_at":"2026-09-30T21:00:11.710-04:00","position":4,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"pb7xt7tk19k8","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"}]},{"name":"Multiple Fullstory Services Unavailable (NA1 Data Center)","status":"resolved","created_at":"2026-09-01T11:19:23.604-04:00","updated_at":"2026-09-01T16:36:33.746-04:00","monitoring_at":"2026-09-01T12:32:24.140-04:00","resolved_at":"2026-09-01T16:36:33.731-04:00","impact":"critical","shortlink":"https://stspg.io/wsc3pdln0hhm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T11:19:23.583-04:00","reminder_intervals":null,"id":"8b8y4m9q25tt","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET).\n\nAny backlogged data is currently being processed and will be available shortly.\n\nIf you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.","created_at":"2026-09-01T16:36:33.731-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T16:36:33.731-04:00","display_at":"2026-09-01T16:36:33.731-04:00","deliver_notifications":true,"tweet_id":null,"id":"qrq70h1kq0l4","incident_id":"8b8y4m9q25tt","custom_tweet":null,"affected_components":[{"code":"bkhbghbhmdcg","name":"NA1 Data Center - Data Capture - Web","old_status":"degraded_performance","new_status":"operational"},{"code":"nx5syvrgkhgx","name":"NA1 Data Center - Data Capture - Native Mobile","old_status":"degraded_performance","new_status":"operational"},{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"degraded_performance","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"degraded_performance","new_status":"operational"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"degraded_performance","new_status":"operational"},{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"degraded_performance","new_status":"operational"},{"code":"3152yl39v16z","name":"NA1 Data Center - Guides and Surveys","old_status":"degraded_performance","new_status":"operational"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"degraded_performance","new_status":"operational"},{"code":"01fj27hk39r8","name":"NA1 Data Center - Workforce","old_status":"degraded_performance","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev","created_at":"2026-09-01T12:32:24.140-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T12:32:24.140-04:00","display_at":"2026-09-01T12:32:24.140-04:00","deliver_notifications":true,"tweet_id":null,"id":"xgxwqy2xzny1","incident_id":"8b8y4m9q25tt","custom_tweet":null,"affected_components":[{"code":"bkhbghbhmdcg","name":"NA1 Data Center - Data Capture - Web","old_status":"major_outage","new_status":"degraded_performance"},{"code":"nx5syvrgkhgx","name":"NA1 Data Center - Data Capture - Native Mobile","old_status":"major_outage","new_status":"degraded_performance"},{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"major_outage","new_status":"degraded_performance"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"major_outage","new_status":"degraded_performance"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"major_outage","new_status":"degraded_performance"},{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"major_outage","new_status":"degraded_performance"},{"code":"3152yl39v16z","name":"NA1 Data Center - Guides and Surveys","old_status":"major_outage","new_status":"degraded_performance"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"major_outage","new_status":"degraded_performance"},{"code":"01fj27hk39r8","name":"NA1 Data Center - Workforce","old_status":"major_outage","new_status":"degraded_performance"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks \u0026 Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce.\n\nData capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.","created_at":"2026-09-01T11:19:23.853-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T11:19:23.853-04:00","display_at":"2026-09-01T11:19:23.853-04:00","deliver_notifications":true,"tweet_id":null,"id":"qtk7hpks5td5","incident_id":"8b8y4m9q25tt","custom_tweet":null,"affected_components":[{"code":"bkhbghbhmdcg","name":"NA1 Data Center - Data Capture - Web","old_status":"operational","new_status":"major_outage"},{"code":"nx5syvrgkhgx","name":"NA1 Data Center - Data Capture - Native Mobile","old_status":"operational","new_status":"major_outage"},{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"major_outage"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"major_outage"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"operational","new_status":"major_outage"},{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"operational","new_status":"major_outage"},{"code":"3152yl39v16z","name":"NA1 Data Center - Guides and Surveys","old_status":"operational","new_status":"major_outage"},{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"operational","new_status":"major_outage"},{"code":"01fj27hk39r8","name":"NA1 Data Center - Workforce","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Capture - Web","created_at":"2016-01-26T07:52:14.887-05:00","updated_at":"2026-09-01T16:36:33.609-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"bkhbghbhmdcg","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Data Capture - Native Mobile","created_at":"2023-05-30T11:30:53.629-04:00","updated_at":"2026-09-01T16:36:33.623-04:00","position":2,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"nx5syvrgkhgx","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"API","created_at":"2023-05-30T11:32:15.870-04:00","updated_at":"2026-09-30T21:00:08.965-04:00","position":3,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"lbkfmk1lg36v","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2016-01-26T07:52:23.521-05:00","updated_at":"2026-09-30T21:00:10.274-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"bdppbfndnkhc","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2026-03-02T17:55:22.307-05:00","updated_at":"2026-09-30T21:00:11.710-04:00","position":4,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"pb7xt7tk19k8","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"Webhooks \u0026 Alerts","created_at":"2023-05-30T11:32:46.947-04:00","updated_at":"2026-09-08T01:46:47.697-04:00","position":5,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"ff032zdnybdt","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Anywhere: Warehouse","created_at":"2023-05-30T11:33:16.571-04:00","updated_at":"2026-09-01T16:36:33.671-04:00","position":6,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"cswtfzvxpxzz","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Guides and Surveys","created_at":"2026-02-17T16:05:49.706-05:00","updated_at":"2026-09-01T16:36:33.683-04:00","position":7,"description":null,"showcase":false,"start_date":"2026-02-17T00:00:00.000-05:00","id":"3152yl39v16z","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"StoryAI","created_at":"2026-02-17T16:07:53.766-05:00","updated_at":"2026-09-30T21:00:12.666-04:00","position":8,"description":null,"showcase":false,"start_date":"2026-02-17T00:00:00.000-05:00","id":"3m170ytlswxj","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Workforce","created_at":"2026-02-17T16:07:43.503-05:00","updated_at":"2026-09-01T16:36:33.709-04:00","position":9,"description":null,"showcase":false,"start_date":"2026-02-17T00:00:00.000-05:00","id":"01fj27hk39r8","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"}]},{"name":"Scheduled Maintenance (EU1 Data Center)","status":"completed","created_at":"2026-08-05T21:54:16.888-04:00","updated_at":"2026-08-26T21:26:01.439-04:00","monitoring_at":null,"resolved_at":"2026-08-26T21:00:07.286-04:00","impact":"maintenance","shortlink":"https://stspg.io/s8czxk1nthzg","scheduled_for":"2026-08-26T19:00:00.000-04:00","scheduled_until":"2026-08-26T21:00:00.000-04:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-05T21:54:16.868-04:00","reminder_intervals":null,"id":"ymg4ffqtdpv5","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-26T21:00:07.286-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T21:26:01.415-04:00","display_at":"2026-08-26T21:00:07.286-04:00","deliver_notifications":false,"tweet_id":null,"id":"xyry5sz007tv","incident_id":"ymg4ffqtdpv5","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"under_maintenance","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"under_maintenance","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"under_maintenance","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-26T19:00:08.986-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T19:00:08.986-04:00","display_at":"2026-08-26T19:00:08.986-04:00","deliver_notifications":false,"tweet_id":null,"id":"24y2k4fnhqhx","incident_id":"ymg4ffqtdpv5","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"under_maintenance"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"under_maintenance"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"under_maintenance"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Fullstory will be conducting scheduled maintenance on August 26, 2026 from 7:00 PM to 9:00 PM (EDT). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance.\n\nIf you are experiencing any issues past 9:30 PM (EDT), please email us at support@fullstory.com.","created_at":"2026-08-05T21:54:16.966-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T21:54:16.966-04:00","display_at":"2026-08-05T21:54:16.966-04:00","deliver_notifications":true,"tweet_id":null,"id":"3dxj6b5d4vr5","incident_id":"ymg4ffqtdpv5","custom_tweet":null,"affected_components":[{"code":"lbkfmk1lg36v","name":"NA1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"myfkkwvkl46l","name":"EU1 Data Center - API","old_status":"operational","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2023-05-30T11:32:15.870-04:00","updated_at":"2026-09-30T21:00:08.965-04:00","position":3,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"lbkfmk1lg36v","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"API","created_at":"2026-03-02T17:55:12.335-05:00","updated_at":"2026-09-30T21:00:09.284-04:00","position":3,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"myfkkwvkl46l","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2016-01-26T07:52:23.521-05:00","updated_at":"2026-09-30T21:00:10.274-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"bdppbfndnkhc","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2026-03-02T17:55:22.307-05:00","updated_at":"2026-09-30T21:00:11.710-04:00","position":4,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"pb7xt7tk19k8","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"}]},{"name":"Delays for Warehouse Customers in NA1 Data Center","status":"resolved","created_at":"2026-08-18T13:57:50.681-04:00","updated_at":"2026-08-18T16:24:39.297-04:00","monitoring_at":"2026-08-18T14:42:01.051-04:00","resolved_at":"2026-08-18T16:24:39.281-04:00","impact":"minor","shortlink":"https://stspg.io/w2njyjqgkr27","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-18T13:57:50.672-04:00","reminder_intervals":null,"id":"8ttkv62s5x57","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"The issue that caused delays for Silver Schema warehouse customers in the NA1 region has been resolved and service is back to full operation as of August 18th, 2026 at 4:23 PM ET. \n\nIf you have any questions or are experiencing any continued issues, please don't hesitate to reach out to our team at support@fullstory.com.","created_at":"2026-08-18T16:24:39.281-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T16:24:39.281-04:00","display_at":"2026-08-18T16:24:39.281-04:00","deliver_notifications":true,"tweet_id":null,"id":"pbt8yftgkvdh","incident_id":"8ttkv62s5x57","custom_tweet":null,"affected_components":[{"code":"bdppbfndnkhc","name":"NA1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"ff032zdnybdt","name":"NA1 Data Center - Webhooks \u0026 Alerts","old_status":"operational","new_status":"operational"},{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"degraded_performance","new_status":"operational"},{"code":"pb7xt7tk19k8","name":"EU1 Data Center - Fullstory Web Application","old_status":"operational","new_status":"operational"},{"code":"rpq2t5v6h5w4","name":"EU1 Data Center - Webhooks \u0026 Alerts","old_status":"operational","new_status":"operational"},{"code":"202487w4cl9s","name":"EU1 Data Center - Anywhere: Warehouse","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up.\n\nOur team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.","created_at":"2026-08-18T14:42:01.051-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T14:42:01.051-04:00","display_at":"2026-08-18T14:42:01.051-04:00","deliver_notifications":true,"tweet_id":null,"id":"yknyjgj0tprn","incident_id":"8ttkv62s5x57","custom_tweet":null,"affected_components":[{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.","created_at":"2026-08-18T13:57:50.758-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T13:57:50.758-04:00","display_at":"2026-08-18T13:57:50.758-04:00","deliver_notifications":true,"tweet_id":null,"id":"42lbylkf7w5n","incident_id":"8ttkv62s5x57","custom_tweet":null,"affected_components":[{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Fullstory Web Application","created_at":"2016-01-26T07:52:23.521-05:00","updated_at":"2026-09-30T21:00:10.274-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"bdppbfndnkhc","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Fullstory Web Application","created_at":"2026-03-02T17:55:22.307-05:00","updated_at":"2026-09-30T21:00:11.710-04:00","position":4,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"pb7xt7tk19k8","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"Webhooks \u0026 Alerts","created_at":"2023-05-30T11:32:46.947-04:00","updated_at":"2026-09-08T01:46:47.697-04:00","position":5,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"ff032zdnybdt","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Webhooks \u0026 Alerts","created_at":"2026-03-02T17:55:36.712-05:00","updated_at":"2026-06-11T12:45:47.237-04:00","position":5,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"rpq2t5v6h5w4","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"},{"status":"operational","name":"Anywhere: Warehouse","created_at":"2023-05-30T11:33:16.571-04:00","updated_at":"2026-09-01T16:36:33.671-04:00","position":6,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"cswtfzvxpxzz","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"},{"status":"operational","name":"Anywhere: Warehouse","created_at":"2026-03-02T17:55:47.233-05:00","updated_at":"2026-06-08T14:05:36.803-04:00","position":6,"description":null,"showcase":false,"start_date":"2026-03-02T00:00:00.000-05:00","id":"202487w4cl9s","page_id":"hpdcfnlcgmgn","group_id":"7f4n0q3hr8kg"}]},{"name":"Guides \u0026 Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 \u0026 EU1)","status":"resolved","created_at":"2026-08-06T15:00:00.000-04:00","updated_at":"2026-08-07T09:40:01.936-04:00","monitoring_at":null,"resolved_at":"2026-08-06T15:00:00.000-04:00","impact":"none","shortlink":"https://stspg.io/mh77r9gc8334","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-07T09:40:01.870-04:00","reminder_intervals":null,"id":"0byznszw1512","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"From 7:58pm UTC on the 6th of August, users in NA1 \u0026 EU1 organisations with Guides \u0026 Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content.\n\nThe issue was resolved by 8:30am UTC on the 7th of August.","created_at":"2026-08-07T09:40:01.925-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T09:40:01.925-04:00","display_at":"2026-08-06T15:00:00.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"yqtbl6r57jqk","incident_id":"0byznszw1512","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Anywhere: Warehouse - Delayed data syncs in NA1 Data Center","status":"resolved","created_at":"2026-07-23T11:46:53.597-04:00","updated_at":"2026-07-23T16:58:30.857-04:00","monitoring_at":"2026-07-23T11:46:53.697-04:00","resolved_at":"2026-07-23T16:58:30.839-04:00","impact":"minor","shortlink":"https://stspg.io/4bj6zc009fn0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-23T11:46:53.585-04:00","reminder_intervals":null,"id":"drw0ln81prwg","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"This incident is resolved. The underlying BigQuery degradation has been mitigated, and the data transformation layer that Fullstory uses for Anywhere: Warehouse in NA1 has returned to normal operation. Any syncs that were delayed during this period have now caught up, and affected tables are up to date across all destinations (BigQuery, Redshift, Databricks, and Snowflake). \n\nThe issue occurred from approximately 7:45 AM ET to 11:20 AM ET on July 23, 2026. We apologize for the disruption and thank you for your patience. Email us at support@fullstory.com if you continue to see issues.","created_at":"2026-07-23T16:58:30.839-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T16:58:30.839-04:00","display_at":"2026-07-23T16:58:30.839-04:00","deliver_notifications":true,"tweet_id":null,"id":"2gn8f7x192qx","incident_id":"drw0ln81prwg","custom_tweet":null,"affected_components":[{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"To clarify the scope of this incident: Fullstory uses BigQuery internally to transform data for all Anywhere: Warehouse customers in the NA1 data center, regardless of the final destination type. As a result, this BigQuery degradation may have delayed the sync of a small number of tables for all Anywhere: Warehouse customers in NA1 — including BigQuery, Redshift, Databricks, and Snowflake destinations — not only customers syncing directly to BigQuery. We are continuing to monitor and will provide a further update as syncs recover.","created_at":"2026-07-23T13:16:03.679-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T13:16:03.679-04:00","display_at":"2026-07-23T13:16:03.679-04:00","deliver_notifications":true,"tweet_id":null,"id":"dtts63msdcv2","incident_id":"drw0ln81prwg","custom_tweet":null,"affected_components":[{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are aware of an issue with BigQuery that started around July 23, 2026 at 7:45 AM (ET) which is impacting Fullstory Anywhere: Warehouse connections utilising BigQuery.\n\nWe are closely monitoring the situation and will provide updates as they become available.","created_at":"2026-07-23T11:46:53.697-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-23T11:46:53.697-04:00","display_at":"2026-07-23T11:46:53.697-04:00","deliver_notifications":true,"tweet_id":null,"id":"86nqrrwkjnn2","incident_id":"drw0ln81prwg","custom_tweet":null,"affected_components":[{"code":"cswtfzvxpxzz","name":"NA1 Data Center - Anywhere: Warehouse","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Anywhere: Warehouse","created_at":"2023-05-30T11:33:16.571-04:00","updated_at":"2026-09-01T16:36:33.671-04:00","position":6,"description":null,"showcase":false,"start_date":"2023-05-30T00:00:00.000-04:00","id":"cswtfzvxpxzz","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"}]},{"name":"Google outage degrading some StoryAI features","status":"resolved","created_at":"2026-07-16T16:38:57.637-04:00","updated_at":"2026-07-16T18:41:24.360-04:00","monitoring_at":null,"resolved_at":"2026-07-16T18:41:24.340-04:00","impact":"minor","shortlink":"https://stspg.io/l0mp4wcn2x9c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-16T16:38:57.625-04:00","reminder_intervals":null,"id":"qz2ycppt3t9p","page_id":"hpdcfnlcgmgn","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2026-07-16T18:41:24.340-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T18:41:24.340-04:00","display_at":"2026-07-16T18:41:24.340-04:00","deliver_notifications":true,"tweet_id":null,"id":"tvg0bjtj1mz6","incident_id":"qz2ycppt3t9p","custom_tweet":null,"affected_components":[{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.","created_at":"2026-07-16T16:38:57.719-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T16:38:57.719-04:00","display_at":"2026-07-16T16:38:57.719-04:00","deliver_notifications":true,"tweet_id":null,"id":"qln3h11zhp9q","incident_id":"qz2ycppt3t9p","custom_tweet":null,"affected_components":[{"code":"3m170ytlswxj","name":"NA1 Data Center - StoryAI","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"StoryAI","created_at":"2026-02-17T16:07:53.766-05:00","updated_at":"2026-09-30T21:00:12.666-04:00","position":8,"description":null,"showcase":false,"start_date":"2026-02-17T00:00:00.000-05:00","id":"3m170ytlswxj","page_id":"hpdcfnlcgmgn","group_id":"pb66ftx8pvfg"}]}]
}