Fullstory Status

All Systems Operational

About This Site

Welcome to Fullstory's home for real-time information on service performance and availability. If there are any interruptions in services, a notice will be posted here.

Data Capture Operational

Web Capture Operational

Native Mobile Capture Operational

API Operational

FullStory Web Application Operational

Webhooks & Alerts Operational

Destinations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2024

No incidents reported today.

May 16, 2024

Fullstory dashboard availability issues

Resolved - For a period of 40 minutes starting from May 16 11:25 PM UTC, Fullstory customers experienced an elevated rate of errors in the web application. This is related to networking issues in our infrastructure; application availability has returned to normal and is being monitored by the team.
May 16, 18:30 EDT

May 15, 2024

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 EDT

Scheduled - FullStory will be conducting scheduled maintenance on Wednesday, May 15th between 7:00 PM EST through 9:00 PM EST. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance

If you are experiencing any issues past 9:30 PM EST, please email us at support@fullstory.com.
May 8, 16:43 EDT

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

Resolved - Partial Capture Outage - Web & Mobile:
For web and mobile traffic captured between 10:50 AM ET to 12:50 PM ET, there will be delayed processing. Additionally, there may be missing sessions, as well as sessions with missing activity, which could impact Session Playback, Search, Metrics, Funnels, and Conversions.

Login Issues:
After further investigation, attempts to login to the Fullstory application failed between 10:25 AM ET and 12:00 PM ET. This is fully resolved.

If there are any follow up questions on the above, please reach out to support@fullstory.com.
May 10, 15:53 EDT

Monitoring - We've applied a fix and we're monitoring the results.
May 10, 12:59 EDT

Investigating - At 10:23 AM ET, we detected login issues and partial data capture outage for web and native mobile. Login issues were resolved by 10:54 AM ET. However, the partial capture outage is ongoing and our team is actively investigating. We'll be sure to update you as soon as we have more information.
May 10, 11:38 EDT

May 9, 2024

No incidents reported.

May 8, 2024

Delayed search and dashboard results

Resolved - This incident has been resolved. If you continue to experience any issues, please reach out to support@fullstory.com for assistance.
May 8, 16:22 EDT

Monitoring - A fix has been implemented and we're monitoring the results.
May 8, 15:54 EDT

Investigating - At approximately 2:10 PM ET today, we began experiencing application delays affecting search and dashboard results. Our team is actively investigating this. We appreciate your patience and will provide updates as we make progress.
May 8, 15:18 EDT

May 7, 2024

Application errors - login

Resolved - We have investigated and resolved errors received while attempting to log in to or use the web application. Data capture was unaffected, though there were delays in processing data which would affect multiple parts of the application (Session Replay, Metrics, Webhooks, APIs, Destinations).
May 7, 00:30 EDT

May 6, 2024

Data processing delays

Resolved - On Monday, May 6th, 2024 between 6:45pm and 12:30am ET, there was a data processing delay that affected results showing up in the web application or warehouses. Any delays are now fully processed and available.
May 6, 18:30 EDT

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.